Processing of Orders
Getting your tea to you as quickly as possible is our priority, and we make every effort to fulfil your orders as soon as possible. Please allow 1-2 days for your order to be processed. You will receive an email confirmation that your order has been processed. If you do not receive an email, please check your ‘Junk Mail’ folder.
If you require any assistance with your order, please email us immediately.
We will not be able to make any changes to your order once it has been shipped.
Please review and ensure that you have entered the correct address.
We will not be responsible for non-delivery due to errors to the address you provide. If an order is returned due to an incorrect address, we will refund you the original order (excluding the shipping fee) and then ask you to re submit your order.
Shipping of Orders
Orders are shipped within 1-2 business days after being placed.
** Any delays due to postal service or courier problems are outside of our control. **
You will receive an email when your item has been shipped. You will also receive a shipping tracking number, which you will be able to use to track the status or your order.
We are able to ship to PO Boxes, however this may lead to increased delivery times in some cases.
We offer $9.95 standard flat rates shipping throughout Australia.
Shipping times will depend on your location.
International orders can be shipped via Australia Post.
Local Pick Up
You are able to pick up your order from our location. An email will be sent to you when your items are ready for pick up, along with the instructions. Please have your order confirmation email with you when you come.
Lost or Damaged Items
Should your item be lost in transit, or fail to be delivered, please email us immediately.
In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition.
We address both these issues on a case-by-case basis but will try our best to work towards a satisfactory solution. See our Refunds Policy for further information.