Privacy Policy

Last updated: 21 September 2025

High Tea with Harriet (“High Tea with Harriet”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information in connection with our website, online store, and related services (“Services”). By using our Services, you agree to this Privacy Policy.

Who We Are

Legal entity: Emma’s Aromatic Holdings Pty Ltd
Trading as: High Tea with Harriet
ABN: 94 688 286 893
2 Willmott Drive, Cooloongup WA 6168, Australia
teatime@highteawithharriet.com.au
1800 TEATIME (1800 832 846)

What We Collect

We may collect the following information when you interact with us:

Identity & contact details: name, email, phone number, billing and shipping address.
Order details: purchase history, payment method (processed securely by Shopify or payment providers, not stored by us).
Account & loyalty program details: login, profile preferences, loyalty points.
Marketing preferences: newsletter opt-ins, responses to promotions.
Device & usage data: IP address, browser type, pages visited, cookies, and pixel data.
Feedback & content: reviews, survey responses, customer support messages.

How We Collect It

Directly: when you place an order, create an account, join our loyalty program, contact us, or sign up for newsletters.
Automatically: through cookies, pixels, and tracking technologies on our site.
Third parties: through advertising, analytics, and marketing platforms (Meta, Google, Klaviyo, etc.) that may collect or share information about your interactions with our site and ads.

How We Use Your Information

We use your information to:

Process and fulfil orders (including delivery and payments).
Manage accounts and loyalty program participation.
Communicate with you about your orders, account, promotions, and updates.
Improve our website, products, and services.
Run marketing and advertising campaigns, including personalised ads and remarketing via Meta and Google.
Comply with legal obligations and prevent fraud.

Sharing Your Information

We may share your personal information with:

Shopify (our ecommerce platform).
Payment processors (e.g. Stripe, PayPal, banks).
Shipping & logistics providers (e.g. AusPost, couriers).
Marketing & analytics partners (e.g. Meta, Google, Klaviyo, email and remarketing platforms).
Professional service providers (IT, legal, accounting).

We do not sell your personal information.

Disclosure to Related Entities

We may share your personal information with our related bodies corporate, affiliates, and successors within the Emma’s Aromatic Holdings Pty Ltd group. This includes other brands and businesses operated by us now or in the future. We may use this information across our group to help operate our Services, provide customer support, improve our offerings, and inform you about related products, services, or promotions. Any such use will remain consistent with this Privacy Policy and applicable privacy laws.

Cookies & Tracking

We use cookies, pixels, and similar technologies to:

Keep your session active.
Analyse site performance and visitor behaviour.
Deliver relevant ads (remarketing across platforms like Google and Meta).

You can disable cookies in your browser, but some features of our site may not work properly. You can also manage ad preferences directly with Google and Meta.

Marketing & Opt-Out

With your consent, we may send you marketing emails, SMS, or ads. You can opt out at any time by:

Clicking “unsubscribe” in emails.
Adjusting SMS preferences.
Updating ad settings in your browser/platform.

Your Rights

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), you have the right to:

Access the personal information we hold about you.
Request correction if it is inaccurate or outdated.
Withdraw consent to marketing at any time.
Make a complaint if you believe we have breached your privacy rights.

We will respond to requests within a reasonable timeframe.

Data Storage & Security

Your information is stored securely, and we take reasonable steps to protect it. Some data may be transferred outside Australia (e.g. to Shopify’s servers or third-party providers). We require providers to safeguard your information appropriately.