Frequently Asked Questions

Orders placed before 3:00 pm AWST on business days are dispatched the same day.

Orders placed later, or on weekends and public holidays, are sent the next business day.

Tracking details are provided for every order as soon as your parcel is on its way.

Yes. Within Australia, orders over $50 qualify for free standard shipping.

Orders over $150 qualify for free express shipping.

All other orders are delivered at a flat rate of $10 Australia-wide.

Yes. Express shipping is available Australia-wide for $15.

If your order qualifies for free standard shipping over $50, you can upgrade to express for an additional $10.

All orders over $150 include free express shipping automatically.

We don’t yet have a flat rate for international orders.

If you let us know what you would like to order, we can prepare a personalised freight quote and arrange delivery.

We’d love to help you enjoy our teas wherever you are.

Please reach out via teatime@highteawithharriet.com.au .

You can find the complete shipping policy here.

We accept returns and exchanges within 30 days for products that are unopened, in their original condition, and accompanied by proof of purchase.

Return postage for change-of-mind returns is the responsibility of the customer.

You may choose a refund or an exchange once the item is received.

If your order arrives damaged, faulty, or incorrect, please contact us within 30 days and we will make it right.

We cover any return shipping costs if required.

We will happily arrange a replacement or refund according to your preference.

You can find our full policy details, including exclusions and how to start a return, on our Returns Policy page.

Store tea in an airtight container in a cool, dry place.

Keep away from direct sunlight and strong aromas.

Avoid fridge or freezer storage; condensation can affect the leaves.

Every package is labelled with a best before date, indicating peak freshness rather than an expiry.

All teas sold have at least 12 months until their best before date.

If a tea has a shorter date, it will be listed separately with the date clearly noted and offered at a discounted price.

Use one level teaspoon of loose leaf per teacup (about 150–180 ml).

Use one heaped teaspoon for a larger mug (around 250–300 ml).

Black teas: freshly boiled water.

Green and white teas: slightly cooler water, around 70–85°C per teacup or mug.

Most blends brew beautifully in 2–4 minutes.

Adjust brew time to taste; the perfect brew is the one you enjoy most.

Avoid over-steeping to prevent bitterness, especially in green tea.

See each product page for specific steeping suggestions.

For more details, see our Brewing Guide.

Yes. Many teas can be steeped more than once, especially green, white, and oolong.

Add fresh hot water to the same leaves, increasing the steeping time slightly with each infusion.

Enjoy a more delicate flavour with every cup.

Yes. You can send any order directly to your recipient by entering their address at checkout.

Prices are never included in the parcel—only on the confirmation email sent to you.

Yes. You can add a personalised message at checkout.

We’ll print it on a card to include with the parcel so your gift arrives with a personal touch.

Yes. We offer digital gift cards in a range of values.

They are delivered instantly by email.

They can be redeemed online for any of our teas or accessories.

Yes. We are happy to help with larger or corporate gifting, whether for client thank-yous, team celebrations, or events.

Please contact us through teatime@highteawithharriet.com.au .

We’ll prepare a tailored solution.

Browse our website, add your chosen teas and accessories to your cart, and proceed to checkout.

You don’t need an account to order, but creating one helps track purchases and reorder favourites.

Our checkout is hosted securely by Shopify.

We accept all major credit and debit cards via Shopify Payments.

We also accept PayPal, Apple Pay, Google Pay, and Shop Pay.

All transactions are processed securely, and your payment details are never stored by us.

Yes. At checkout you’ll find a field to enter a gift card or promotional discount code.

Digital gift cards can be used across multiple orders until the balance is fully spent.

If you need to make a change or cancel, please contact us right away at teatime@highteawithharriet.com.au .

We’ll do our best to help.

Once an order has shipped it may not be possible to alter it.

Most blends are naturally gluten-free and vegan friendly.

Ingredients and allergens are listed as required under Australian food standards.

Common allergens are always noted clearly on the product page so you can order with confidence.

We source from renowned tea gardens in Sri Lanka, India, China, and beyond.

Each leaf is selected for quality and character.

All blends are carefully packed in Australia.

We focus on pure, premium loose leaf teas and natural ingredients.

Some blends are enhanced with natural flavours, fruits, herbs, or spices.

We do not use artificial additives.

Full ingredients are always listed on each product page, in line with Australian food standards.

Yes, some blends naturally contain caffeine.

Black, green, and white teas have varying levels of caffeine.

Herbal tisanes and rooibos blends are naturally caffeine-free.

If you’re looking to avoid caffeine, our herbal range is the perfect choice.

Yes. We partner with cafés, restaurants, and retailers across Australia.

If you would like to stock High Tea with Harriet, please contact us at teatime@highteawithharriet.com.au .

Our team will be in touch with details on pricing and terms.

Yes. We can supply bulk tea for offices and events, as well as curated gift solutions for clients and staff.

Please email us at teatime@highteawithharriet.com.au to discuss your needs.

We’ll prepare a tailored proposal.

Minimums vary depending on the product.

We work with both small and large businesses and will guide you through the options.

Contact us to learn more about order sizes and shipping arrangements.

Yes. We are happy to discuss custom blends, labelling, or packaging for larger corporate or event orders.

Please get in touch to explore what’s possible.

Emma & Michael are available Monday to Friday, 9 am – 5 pm AWST.

Contact us via teatime@highteawithharriet.com.au or 1800 TEATIME (1800 832 846) .

Or visit our Contact page to send us a note.

We will get back to you within one business day.